Hivelocity Server Management services provide our clients with an additional layer of support on the Operating system level on Linux and Windows on servers hosted on Hiveolicty DataCenters.
Our agents are prepared to provide trustworthy server support and are knowledgeable about how to use and manage the Hivelocity portal.
The 24/7 tracking that comes with Hivelocity server management services ensures that your server is online 99.99% of the time.
Over the past ten years, Skynats has assisted more than 45 Hivelocity servers across numerous organizations to achieve their business goals.
Optimal Hivelocity server management services for small businesses or startups that require only reactive support.
$30/month
Hivelocity server management services for enterprise servers that requires proactive support and 24x7 proactive monitoring.
$75/month
Our procedures allow us to guarantee that your server is operating without hiccups. Our responsibility will be to review the weekly reports and the tracking in the event that there are any server issues. The procedure is well-tailored since it ensures the Hivelocity server functions properly.
For more than ten years, our team of support engineers has been in charge of the Hivelocity server. We guarantee a high degree of resolution in the administration and management of your servers.
Our engineer will help with the installation and reinstallation of the operating system on the server. The process involves installing the required OS and configuring it according to the use case of the server.
Content Deploy Network technology is used on the great majority of webpages. Certain procedures and integrations might be coordinated with Hivelocity in order to maximize CDN services. We can streamline the process with a ticket because of our team’s vast experience configuring CDNs like Cloudflare, Encapsula, Akamia, BunnyCDN, Cloudfront, etc.
Having a plan in place for the worst-case scenario is essential. We offer disaster recovery assistance to our clients in the event of such a circumstance. Even though we don’t think such an incident will happen, we nonetheless implement our strategy and start our plans from the beginning of management.
Hivelocity includes a rescue mode to address issues like abuse or hardware breakdown. Our team is skilled in managing servers in rescue mode and promptly restoring Hivelocity server to full effectiveness.
Our engineers have extensive experience with myVelocity consoles. We understand how to manage the portal and how each server activity should be managed.
The strategy includes weekly audit reports. We consistently review the server and its logs to assess the server’s condition. We provide regular reports on the actions taken and the state of the server, consistently aligned with the planned tiers.
Our staff is quite flexible enough to fit the rules and processes needed by Hivelocity. Our plan tiers include a scenario whereby we need escalation and data center help, so it is included in the tiers.
To guarantee that the server and all of its services are always available at the highest possible level, we will be regularly checking them for any issues that may arise.
One of the most important aspects of any administration procedure is making sure that a server is secure. When it comes to the server’s security, we have our built-in standard that is in agreement with PCI regulations. Once a customer is brought on board with our company, these procedures will be carried out.
Our team of Hivelocity server management services experts has a wealth of experience with tools like IPMI and KVM, which allows us to troubleshoot and recover servers with greater accuracy.
In line with our established backup standards, all data stored on the server will be backed up. We may seek feedback from the client regarding the methods, locations, and timing of the backup procedure, and we will implement it according to the chosen tier.
Most of the issues that come in with Hivelocity are with server boot. This issue is covered in our management tiers.
To ensure that your server is secured against unanticipated occurrences at all times, we provide emergency rescue support around the clock, seven days a week, based on the plan levels that we offer.
Our team will take care of the SSL installtion on the server if the once provided in the community SSL (Free SSL). For enhanced protection and trust, consider purchasing an SSL from a reputable signing authority. Our team is will assist you with the setup and installation.
We undertake manual malware scanning of the server in accordance with the plan tier, and we provide our customers with a complete report detailing any malware events that are discovered on the server.
Attaining exceptional outcomes requires optimizing server performance through customized hosted script optimization. Our knowledgeable staff has a wealth of verified experience in providing this optimization. To ensure continual peak performance, we give this process top priority during onboarding and adjust as necessary whenever the server’s tasks change.
Keep in mind that help is only a ticket away if you need to restore a backup.
The most popular firewalls are CSF and Fail2ban in Linux and Windows Defender in Windows, which provide a wealth of functionality for port and script monitoring. If your server does not already have CSF/Fail2ban/Windows Defender installed, it will be, and it will be re-configured in accordance with the guidelines set forth by CSF/Fail2ban/Windows Defender for maximum security.
If you require assistance with any application-related tasks or routines, our professionals would be pleased to install or set up any program on your Hivelocity server. The management tier encompasses the entire process.
Yes, Hivelocity server management services include hardening of the server in accordance with the application hosted in the server to provide industry-level security and protection against cyber threats.
Yes, any servers from any platforms can be migrated on to Hivelocity, The plan according to tier incorporates migrations task along with other enlisted.
Yes, We will be checking with the customer to enable backups on all managed servers. The type, location, and retention of backup are configured within discussions with the customers.
Yes, Hivelocity can assist with compliance HIPAA and PCI DSS. Skynats plan doesn’t include the design, deployment, or management of a compliance server; rather, it would be considered a special case and charged accordingly.
Yes, we have an onboarding process planned to start with our Hivelocity server management services, which would include discussion and mail communications to educate the customer on what is happening with our services
In less than 14 hours, upon purchasing the plan, our team will initiate a ticket to request the login credentials. All sensitive logins must be submitted exclusively in the Sensitive Data section of the ticket, ensuring privacy as this information will only be accessible to our team and not visible in the email. The onboarding process will begin immediately after receiving the required details. Plesk support will be available throughout the process, and all updates will be provided via tickets at each stage.
Yes, data security is our primary focus. An additional layer of security is implemented on the tickets to ensure that your logins and sensitive data are encrypted and accessible only to our support team. Additionally, the logins will be integrated into our secure portal, where all data is encrypted and can only be accessed from our network.
Yes, we can customize the plans according to your requirements. Click here to contact us via email or open a live chat from our website.
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