How to Troubleshoot cPanel “Error While Loading Shared Libraries”

Sometimes, while trying to access WHM or cPanel, you may face an error that stops the service from loading. One common error looks like this:

/usr/local/cpanel/cpanel -S /usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/JSON/XS/XS.so: cannot open shared object file: No such file or directory

When this happens, WHM/cPanel may become completely inaccessible. This guide will help you understand why the error happens and how to resolve it safely, helping you Troubleshoot cPanel Shared Library Error effectively.

Why Does This Occur?

This error usually happens when some cPanel system files or shared libraries become missing or corrupted. It can occur after a failed update, server crash, disk issue, or incomplete package installation. Since cPanel depends on these libraries to run, it fails to load when they are not found.

Steps to Resolve

1. SSH into your server

Log in to your server using SSH with root access.

2. Check the cPanel service status

systemctl status cpanel

This command helps you see what exactly is causing the issue.

 3. Try restarting cPanel

systemctl restart cpanel

Sometimes a simple restart fixes the problem.

4. Run a cPanel update

/scripts/upcp

This updates cPanel and may restore missing files.

5. Fix cPanel packages if the update fails

/usr/local/cpanel/scripts/check_cpanel_pkgs --fix

This command checks and repairs broken or missing shared libraries.

6. Run the update again and Restart cPanel

 /scripts/upcp

systemctl restart cpanel

Now try accessing WHM again.

Conclusion

Shared library errors in cPanel can seem serious, but they are often easy to fix. By checking the service status, repairing packages, and updating cPanel, you can restore WHM access quickly. Always ensure updates are completed properly to avoid such issues in the future.

If you’re unable to troubleshoot cPanel shared library error issues on your own, expert help can save time and prevent downtime. With professional cPanel Server Support Services and reliable Web Hosting Support, experienced engineers can quickly diagnose and fix the root cause. Contact a trusted support team today to resolve the issue efficiently and keep your server running smoothly.