{"id":8924,"date":"2021-11-20T17:59:54","date_gmt":"2021-11-20T12:29:54","guid":{"rendered":"https:\/\/www.skynats.com\/?p=8924"},"modified":"2025-10-30T12:10:35","modified_gmt":"2025-10-30T06:40:35","slug":"smtp-error-535-authentication-failed","status":"publish","type":"post","link":"https:\/\/www.skynats.com\/blog\/smtp-error-535-authentication-failed\/","title":{"rendered":"How to Fix: SMTP Error (535): Authentication Failed?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">SMTP Authentication is the process by which an ISP&#8217;s clients authenticate themselves with the mail server to which they intend to send an email. No one can send email via any mail server; mail servers will only allow legitimate users to send an email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How it operates:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a user sends an email, the user&#8217;s mail client (Outlook, Outlook Express, Thunderbird, etc.) authenticates itself to the mail server by providing the email account&#8217;s username and associated password. If these credentials are valid, the user&#8217;s mail is accepted and processed before being relayed to the intended recipient. If authentication fails, the user&#8217;s mail client generates an appropriate error message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-normal-font-size\" id=\"h-what-causes-error-535-authentication-failed\"><strong>What Causes \u201cError 535: Authentication failed\u201d<\/strong>?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-1-incorrect-username-and-password\"><strong>1. Incorrect Username and Password<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the username and password for the Email client are entered incorrectly, Error 535 occurs. Using the incorrect mail server can also result in authentication failures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Typically, such inconsistencies in email login and password are logged in the mail server&#8217;s logs. This greatly aids in locating the specific email account that is causing problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-2-account-disabled\"><strong>2. Account Disabled<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Similarly, accounts may be disabled for a variety of reasons, including past-due payments or spamming. Additionally, this will result in SMTP Error (535): Authentication was unsuccessful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thus, it is worthwhile to log into the control panel and check the status of both the customer and email accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-3-smtp-authentication\"><strong>3. SMTP Authentication<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, if your email client does not have SMTP authentication enabled, this can result in an error. We&#8217;ll now examine how to enable SMTP authentication on both the server and client sides.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-normal-font-size\" id=\"h-how-to-configure-smtp-error-535-authentication-failed-in-a-mail-client\"><strong>How to configure SMTP Error 535 Authentication Failed <strong style=\"color: revert; letter-spacing: -0.0415625em;\">in a Mail client<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When the email client&#8217;s SMTP authentication is disabled, errors such as &#8220;Server says: SMTP Error (535): Authentication failed: Authentication failure&#8221; appear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fortunately, configuring SMTP authentication is a straightforward process. This procedure entails modifying the SMTP configuration settings and making necessary modifications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To enable SMTP authentication in Mozilla Thunderbird.<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to Tools -&gt; Account Settings -&gt; Outgoing Server in Thunderbird (SMTP)<\/li>\n\n\n\n<li>By clicking on the outgoing server, you can select it and then click the Edit button.<\/li>\n\n\n\n<li>Select the &#8220;username and password&#8221; option under Security and Authentication.<\/li>\n\n\n\n<li>Enter your email account&#8217;s username and password and click OK.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-smtp-auth-in-plesk-server\"><strong>Enable SMTP Auth in Plesk server<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log into Plesk<\/li>\n\n\n\n<li>In Tools &amp; Settings &gt; Mail Server Settings &gt; Relay options, verify the SMTP authorization status.<\/li>\n\n\n\n<li>Finally, ensure that all IP addresses have the correct settings in Tools &amp; Settings &gt; Mail Server Settings &gt; Enable SMTP service on port 587.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-enable-smtp-authentication-in-cpanel\"><strong>Enable SMTP Authentication In cPanel<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s take a look at the steps required to enable SMTP authentication on a cPanel server. In <a href=\"https:\/\/cpanel.net\/\" target=\"_blank\" rel=\"noopener\">cPanel<\/a>, SMTP authentication enables the sending of messages via POP-before-SMTP. Once Outlook has downloaded the emails, there is no need to re-authenticate in order to send emails via SMTP.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SMTP authentication is typically disabled by default in WHM. To enable SMTP Authentication, navigate to WHM &gt;&gt; Service Configuration &gt;&gt; Service Manager and check the Antirelayd option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you struggling with SMTP Authentication error? Our technical experts will solve it for you. <a href=\"https:\/\/www.skynats.com\/linux-server-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#02709f\" class=\"has-inline-color\">Contact us<\/mark><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SMTP Authentication is the process by which an ISP&#8217;s clients authenticate themselves with the mail server to which they intend to send an email. No one can send email via any mail server; mail servers will only allow legitimate users to send an email. How it operates: When a user sends an email, the user&#8217;s [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[671],"class_list":["post-8924","post","type-post","status-publish","format-standard","hentry","category-blog","tag-smtp-535"],"_links":{"self":[{"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/posts\/8924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/comments?post=8924"}],"version-history":[{"count":1,"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/posts\/8924\/revisions"}],"predecessor-version":[{"id":16513,"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/posts\/8924\/revisions\/16513"}],"wp:attachment":[{"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/media?parent=8924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/categories?post=8924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skynats.com\/blog\/wp-json\/wp\/v2\/tags?post=8924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}